FAQs
Frequently Asked Questions
About the Product
1. What is Oxova Pro X1?
Oxova Pro X1 is an electric cleaning brush designed for effortless, everyday cleaning — from dishes and pans to tiles, countertops, and more.
2. Is Oxova Pro X1 safe to use with water?
Yes, Oxova Pro X1 has a waterproof body, so you can use it directly under running water or near your sink without any risk.
3. What surfaces can I use it on?
Oxova Pro X1 works on dishes, pots and pans, stovetops, bathroom tiles, sinks, and other hard surfaces around your home.
4. Will it scratch my non-stick cookware or delicate surfaces?
No, the bristles are designed to cut through grease and grime while remaining gentle on non-stick and delicate surfaces.
5. How much does Oxova Pro X1 weigh?
It weighs approximately 500g, making it lightweight and easy to hold during use.
6. Does Oxova Pro X1 come with different bristle heads or attachments?
Yes, it comes with 5 interchangeable heads — including a bristle brush, a detail brush, a sponge head, and a cleaning pad — plus a USB charging cable, so you're equipped for multiple surfaces right out of the box.
Battery & Charging
7. How do I charge Oxova Pro X1?
Simply connect the included USB charging cable to any charger, power bank, or laptop, and let it charge fully before first use.
8. How long does the battery last on a full charge?
Battery life depends on usage intensity and mode. For best results, we recommend charging fully before each extended cleaning session.
9. How long does it take to fully charge?
We recommend charging Oxova Pro X1 fully via the included USB cable before first use, and topping up as needed between uses.
Orders & Shipping
10. How long does dispatch take?
Orders are dispatched within 24 hours of confirmation.
11. How long will delivery take?
Delivery typically takes 3–7 business days depending on your location.
12. Do you offer Cash on Delivery (COD)?
Yes, cash on delivery is available on this product
13. How can I track my order?
Once your order is dispatched, you'll receive a tracking link via email/SMS to follow your package in real time.
14. Do you ship across all of India?
Yes, we currently ship to most locations across India.
Returns & Refunds
15. What is your return policy?
[Link to your Refund Policy page]
16. What if my product arrives damaged or defective?
If your Oxova Pro X1 arrives damaged or defective, contact us within [X days] of delivery with photos/video, and we'll arrange a replacement or refund.
17. Can I cancel my order after placing it?
Orders can be cancelled within 24hrs of placing them, before dispatch. Once dispatched, cancellation is no longer possible.
General
18. Is Oxova Pro X1 safe for daily use?
Yes, it's built for daily use — the waterproof body and durable bristles are designed to handle frequent cleaning without wearing out quickly.
19. Can I use it one-handed?
Yes, Oxova Pro X1 is designed with an ergonomic grip for comfortable, one-handed use during cleaning.
20. How do I contact customer support?
You can reach us anytime through our [Contact Us] page, and we'll get back to you within 24-48 hours.