Shipping policy

At Oxova, we are committed to processing and delivering your order as efficiently as possible. The following Shipping Policy governs the shipment and delivery of products purchased through our website.

1. Order Processing

All orders are subject to successful order verification and processing. Orders are generally processed within 24hrs business days after confirmation of the order. Processing may take longer during periods of unusually high order volumes, promotional campaigns, holidays, or circumstances beyond our reasonable control.

Once your order has been processed and handed over to the applicable logistics partner, the shipment will proceed according to the carrier's operational schedule.

2. Shipping & Delivery

Orders are shipped through logistics and delivery partners arranged through our fulfilment/supplier network. Estimated delivery timelines may vary depending upon the customer's delivery location, courier availability, weather conditions, operational delays, public holidays, and other circumstances affecting transportation.

The estimated delivery period is generally 3-7 business days from the date of dispatch.

Please note that any delivery timeline displayed on our website is an estimated timeframe and not an absolute guarantee. Delays caused by courier partners, incorrect/incomplete addresses, natural events, regional restrictions, or other circumstances outside our control shall not constitute a failure to deliver within the estimated period.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the customer completes the purchase. Promotional offers such as free shipping may be subject to specific terms and conditions communicated at the time of purchase.

4. Order Tracking

Where tracking information is available, the customer may receive tracking details through the contact information provided at the time of placing the order. Tracking information may require some time to become active after the shipment has been handed over to the logistics partner.

5. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information at checkout. If an order cannot be delivered because of an incorrect, incomplete, or otherwise insufficient address or contact information supplied by the customer, additional delivery charges or re-shipping requirements may apply.

6. Delivery Attempts

The courier partner may make multiple delivery attempts in accordance with its operational procedures. Customers should remain available at the provided delivery address and respond to courier communications where necessary.

If an order is returned to the sender because of repeated failed delivery attempts, refusal of delivery, incorrect address details, or the customer's unavailability, any subsequent re-shipment may be subject to applicable charges and availability.

7. Delayed, Lost, or Damaged Shipments

Although we work with logistics partners to facilitate timely delivery, Oxova cannot be held responsible for delays arising after an order has been handed over to the courier or logistics provider where such delays result from circumstances outside our reasonable control.

If a shipment appears to be significantly delayed, lost, or damaged during transit, customers should contact us at oxova.shop@gmail.com with their order number and relevant details so that the matter can be reviewed with the applicable logistics provider.

8. Changes to Shipping Information

Any request to modify the delivery address after an order has been placed must be communicated to us as soon as possible. Address modifications cannot be guaranteed once an order has entered processing or has been dispatched.

9. Contact Us

For questions regarding shipping, delivery status, or an existing order, please contact:

Email: oxova.shop@gmail.com
Phone: +91 9518188690
Store: Oxova

By placing an order through our website, the customer acknowledges and agrees to the terms contained in this Shipping Policy.